When will I receive my refund?
Please allow 28 days for us to process your refund plus the additional time in the table below (depending on your original payment method). We automatically refund you using the same method.
Payment Method | Number of working days for a refund |
Credit/Debit card | 5 |
Paypal | 3 |
Afterpay | 5 |
Klarna | 5 |
Apple Pay | 7 |
Pay24 | 5 |
Ideal | 5 |
UCS | 5 |
Yandex | 5 |
Cash on Delivery | 7 |
As soon as we've processed your refund, we'll send you a confirmation email.
If you paid by card, please make sure you check your bank statement from the date you placed the order, as your refund may be shown against the order date.
If you paid using another payment method, please check with your payment provider to view the refund.