I haven't received my order
You can check the tracking of your parcel by logging into My Account and clicking on ‘My Orders’. If your parcel is showing delivered or the delivery date has passed, but you haven’t received anything, please let us know.
Faulty Items
I've received a faulty item
We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
My item has become faulty
We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
An item can be sent separately from a different warehouse, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email for the item(s) you have not received.
If you receive a damaged parcel, please check that all the items you ordered are inside. If any items are missing or damaged, please contact us so we can help.
I’ve received the wrong item
We’re sorry that you’ve received the wrong item or the item wasn’t as described. Please contact us as soon as possible, so we can help you further.