General - English (China)

Returns/Refunds

• How do I return?
• Refunds Information
• Key returns information
• Do I pay for returns?
• Can I exchange an item
• I’ve lost my returns note

My Account

• Signing In To My Account
• I have forgotten my password
• Opening an account
• Updating my details
• Close my account
• I want to change the marketing information I receive.

Shopping with Next

• Has my order gone through?
• Amend / cancel my order
• Placing An Order
• Checking Out
• Saving My Shopping Bag
• Can I See My Previous Orders?

See all 9 articles

Delivery

• I Have A Problem With My Delivery
• Key Delivery Information
• Tracking My Order
• Will I be charged customs fees?

Payments

• I can't make a payment
• What payment methods can I use?
• Can I Pay by Gift Card?
• Help with saved card(s)

Other

• I have a Complaint
• Sizing Guides
• Terms and conditions