If you aren’t happy with any of our products or our service, we want to hear from you.
We always want to put things right, so please contact us using the methods below:
Email us at International_Complaints@nextdirect.com
Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.
Financial Complaints
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.