We’re sorry to hear that you’re unhappy with us and have a complaint.
Please get in touch so that we can put this right for you.
For customers outside of the United Kingdom, please direct all complaints to: International_Complaints@nextdirect.com
Please include your name, address and contact telephone number so that we can deal with your complaint as soon as possible.
Financial Complaints
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.