If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
An item can be sent separately from a different warehouse, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email for the item(s) you have not received.
If you receive a damaged parcel, please check that all the items you ordered are inside. If any items are missing or damaged, please contact us so we can help. For ways to contact us, please click here.