New! We've made returning an item even easier! You no longer need to send your returns back to the UK. You can return your item to your nearest Israel Post Office and leave the hard work to us! We will deduct 25 ILS from your refund, so there's no need to pay upfront to return! Find out how below.
How can I return an item?
Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.
Not completely satisfied or ordered the wrong size or colour? You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a refund. This does not affect your rights to return faulty items. Our returns process is simple, just follow the steps below:
1) Please log onto ‘here’.
2) Follow the stages in the portal to create your returns address label. You will need your Returns Reference (shown on the right hand side of your portal) to complete this.
3) 25 ILS will be deducted from your refund for using this service.
4) Tear off the completed returns note (on the right) and place it inside the parcel with the item/s you are returning (this is really important as we cannot action a refund without it).
5) Attach the returns address label that you will print off via the portal to the outside of the parcel, making sure that the original label is not visible any more.
6) Take the parcel to your closest Israel Post office.
7) Your return reference number (on the right) is your proof of postage. Please make a note of this and keep it safe until you receive confirmation you have been credited.
You will receive a refund within 28 days to the payment method that you used to place your order.
If you don’t have a returns note anymore, please contact us so that we can help you.
Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.