1. Accepted Payment Methods
- Methods: Credit Cards, Debit Cards, and PayPal and Google Pay.
- Currency: All transactions are processed in JPY.
- Security: Your data is encrypted and secure. 24/7 support is available if needed.
2. Card Restrictions
- Verification: Cards must be registered to your account address.
- International Use: Ensure your card is authorised for international payments by your bank.
- Ineligible Cards: We do not accept prepaid cards or cards expiring within five days of your order.
3. Gift Cards
- Gift cards are not accepted for international orders. They can only be purchased and redeemed within the UK.
4. Managing Saved Cards
To update or delete a card, navigate to My Account → Manage Saved Cards.
- To Update: Select the card and choose Edit Card.
- To Remove: Select the card and click Delete Card for immediate removal.
5. Troubleshooting Payment Issues
If your payment is declined:
- Check with your bank: Ensure there are no international restrictions or pending security checks.
- High-value orders: If a large basket fails, try reducing the number of items.
- Contact us: Reach out to our support team if the issue persists.
6. Order Confirmation
- You will receive a confirmation email immediately after purchase (check your spam folder).
- If no email arrives within one hour, please contact us to verify your payment.
For any issues with payments you can contact us here.