How to Return
Our returns process is simple. Please use the returns note included in your parcel and follow the steps below:
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Prepare Your Return Parcel
- To ensure successful processing, simply tick the items you are returning on the returns note.
- Please make sure you include both the item(s) and the returns note inside the parcel to ensure your refund is processed.
- Don’t worry if you no longer have the return note or label that was included in your parcel, we can send you a new one by email. So we can do this, please visit our Contact Us page.
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Attach the Address Label
- Peel off the pre-printed returns address label and stick it firmly to the outside of the parcel.
- Ensure that the original delivery label is completely covered or no longer visible.
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Ship the Parcel
- Return your parcel using your preferred shipping method.
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Postage must be paid by the sender and will not be refunded by Next.
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Keep Your Proof of Return
- Keep your proof of return receipt (e.g., shipping receipt, tracking number) safe until your refund has been processed.
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Refund Processing
- You will receive a refund within 28 days to the original payment method that you used to place your order.
Return Address
All returns should be sent to:
| Company Name | NEXT E3 Returns |
| Address | Williams Way, South Elmsall, Pontefract WF9 2RP, ENGLAND |
Eligibility for a Full Refund
- You can return any unworn items (in their original, resalable condition) within 28 days of receiving your order for a full refund.
- If an item is not returned within the specified time, we reserve the right to retain the item(s), not issue a refund at all, or refund only the current or last selling price.
Non-Returnable Items and Special Conditions
- This policy does not affect your legal rights regarding the return of faulty items.
- Cosmetics, toiletries, and certain items of jewelry can only be returned if they are faulty.
- If a product has a security sticker warning that it cannot be returned once the sticker is removed, a refund will not be given if the seal is broken, except in accordance with your legal rights.
Exchanges
- We apologise, but we do not offer an exchange service.
- If an item is unsuitable (e.g., wrong size or color), please simply return the item to us for a full refund as per our 'Returns Policy,' and then place a new order for the item(s) you want.