General

Notification

• Due to the current Meta outage, WhatsApp and our Social Media pages may not be available. Please contact us using the other options below. We’re sorry for any inconvenience.

Returns/Refunds

• How do I return?
• Refunds information
• Key returns information
• Do I pay for returns?
• Can I exchange an item
• I’ve lost my returns note

My Account

• Signing in to my account
• I have forgotten my password
• Opening an account
• Updating my details
• Close my account
• Updating marketing information

Shopping with Next

• Has my order gone through?
• Amend / cancel my order
• Placing An Order
• Checking Out
• Saving My Shopping Bag
• Can I See My Previous Orders?

See all 8 articles

Delivery

• I have a problem with my delivery
• Delivery key information
• Tracking my order
• Faulty items

Payments

• Help with payments
• What payment methods can I use?
• Can I pay by gift card?
• Help with saved card(s)

Other

• I have a Complaint
• Sizing Guides
• Terms and Conditions