How can I return an item
Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a refund. This doesn’t affect your rights to return faulty items. Also, cosmetics, grooming products, certain jewellery and items with a security seal can only be returned if faulty.
Our returns process is simple, just use the returns note in your parcel and follow the steps below:
Returns using Smart Label
A Smart Label is a quick and easy sticky label. It allows you to return your package(s) via the U.S. Mail from a location most convenient to you, e.g. at home, work or your Post Office.
No postage is paid at the time of making the return, as we'll deduct $10 from your refund.
We pop one inside all U.S. deliveries!
Just follow the steps below:
- It is important that you complete and tear off the returns note on the right of your delivery note and enclose it in your package. We need this information to refund you.
- Drop your package in the U.S. Mail wherever is most convenient. If you prefer, you can arrange a USPS collection from your address (where available) by scheduling a 'carrier pickup' at www.USPS.com
Please allow 7 - 14 days for your refund to be processed.
You can track your return with the tracking number on your Smart Label at: https://next.shipment.co/track
Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.