How do I return?

I want to return my items. How can I do this?

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

1. To allow us to process your returns successfully, simply tick the items being returned on the returns note. Please ensure you include both your items and returns note inside the parcel.
2. Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.
3. Drop off your return package at your nearest Hermes ParcelShop free of charge.
4. Keep the proof of return receipt safe until your refund has been processed.
5. You will receive a refund within 7-10 days to the payment method that you used to place your order.

If you have ordered Next items through one of our partner companies, for example Otto or Zalando, please contact them directly regarding returns.