How do I return?

I want to return my items. How can I do this?

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

1. Please log onto https://re.ship.shop/en
2. Follow the stages in the portal to create your return address label. You will need your Order/Shipment number shown on the returns note to complete this.
3. Please select the correct size of your package and select your preferred return option.
4. Once you have completed the steps in the portal you will be required to make the payment for your return. The amount is dependant on the size and carrier you choose.
5. Once you have made the payment you will receive an email and SMS with full instructions on how to return your item(s).
6. To allow us to process your returns successfully, simply tick the items being returned on the returns note. Please ensure you include both your items and returns note inside the parcel.
7. Keep the proof of return receipt safe until your refund has been processed. You will receive a refund within 14 days to the payment method that you used to place your order.