Our returns policy

Our returns policy 

We understand that sometimes you may change your mind. That’s why you have 28 days to return any unwanted items to us. Any returned items must be in perfect condition and in the original packaging. 

If you return your items within the 28 day period, we’ll process a full refund back to your original payment method. Click here for detailed information on refund timelines.

Late Returns 

If your items are returned to us outside of the 28 day period, then we’ll issue you with an eVoucher instead of a refund to your original payment method. 

The 28 days will start from the day after the items were delivered to your home address.

Exceptions to the Returns Policy

Gift cards/ eGiftcards/ eVouchers cannot be returned or exchanged for cash.

Returned items which are not in a new or unused condition will not be refunded to your original payment method. This does not affect your right to return faulty items. 

If you return an item outside of the 28 day period you’ll be refunded with an eVoucher. Click here to see more information on our returns policy.

For more information on using your refund eVoucher - click here.

To view the full exceptions, click here for more information.