If your items have been returned to us outside of our returns policy, then we’ll issue you with a refund in the form of an eVoucher.
Here’s a reminder of our returns policy: items must be returned to us in a perfect condition, in its original packaging and within 28 days of you receiving the item. For more information on our returns policy click here.
The eVoucher can be used online.
To use your eVoucher online, simply select ‘eVoucher Payment’ at checkout, and enter the Card Number and Unique Pin when prompted. You will find this on your Late Return eVoucher email.
The eVoucher must be used within 6 months of the issue date. The expiry date can be found on your late return eVoucher.
You’ll be sent a reminder 4 weeks before the expiry date.
eVouchers should only be issued for non-faulty items returned after the 28 day period. Please call us on 0080008250938 so that we can rectify this for you.
Yes. In line with our returns policy.
Yes, you can pay for your order using the eVoucher and another payment method. E.g. Debit Card, Paypal.