Not completely satisfied or ordered the wrong size or colour? You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a full refund. This does not affect your rights to return faulty items.
Our returns process is simple, just use the returns note opposite and follow the steps below:
- Select the reason code for the item(s) you are returning.
- Tear off the completed returns note and place inside the parcel with item(s) you are returning (this is really important as we can not action a credit/refund without it).
- Peel off the returns label (Hermes only during strike action) and stick it to the outside of the parcel, making sure that the original label is not visable any more
- Take your parcel to a Post Office or Hermes PaketShop to return free of charge. (Stores outside of the UK & Republic of Ireland cannot accept returns).
- Keep your proof of return until you receive confirmation you have been credited. You will receive a refund within 14 days to the payment method that you used to place your order.
When will I receive my refund?
Your returns will be refunded automatically to the method of payment used for the order.
Please allow 14 days for the refund plus the additional time in the table below (which varies by payment method).
Payment Method | Timescales for a Refund |
Credit/Debit card | 5 working days |
Paypal | 3 working days |
Afterpay | 5 working days |
Klarna | 5 working days |
Apple Pay | 7 working days |
Google Pay | 7 working days |
Pay24 | 5 working days |
Ideal | 5 working days |
UCS | 5 working days |
Yandex | 5 working days |
Cash on Delivery | 7 working days |
You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.