General

Returns / Refunds

• How do I return?
• Refunds Information
• Key returns information
• Furniture Returns
• Do I pay for returns?
• Can I exchange an item?

See all 7 articles

My Account

• Signing in to my account
• I have forgotten my password
• Opening an account
• Updating my details
• Close my account
• Updating marketing information

Shopping with Next

• Has my order gone through?
• Amend / cancel my order
• Placing an order
• Checking Out
• Saving my shopping bag
• Can I See My Previous Orders?

See all 9 articles

Delivery

• I have a problem with my delivery
• Delivery key information
• Tracking my order
• Large Furniture/Lighting Delivery Information
• Faulty items
• Paketshop Delivery

Payments

• Help with payments
• What payment methods can I use?
• Can I pay by gift card?
• Help with saved card(s)

Other

• I have a Complaint
• Sizing Guides
• Terms and Conditions

Recycling and Disposal

• Waste Electrical and Electronic Equipment (WEEE) Recycling