General

Returns / Refunds

• How do I return?
• Refunds Information
• Key returns information
• I’ve been sent a Late Returns eVoucher. How do I use this?
• Our returns policy
• Do I pay for returns?

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My Account

• Signing in to my account
• I have forgotten my password
• Opening an account
• Updating my details
• Close my account
• Updating marketing information

Shopping with Next

• Has my order gone through?
• Amend / cancel my order
• Placing an order
• Checking Out
• Saving my shopping bag
• Can I See My Previous Orders?

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Delivery

• I have a problem with my delivery
• Delivery key information
• Tracking my order
• Faulty items
• Paketshop Delivery

Payments

• Help with payments
• What payment methods can I use?
• Can I pay by gift card?
• Help with saved card(s)

Large Furniture & Lighting

• Delivery Information
• Furniture Returns
• Contact us Information

Other

• I have a Complaint
• Sizing Guides
• Terms and Conditions

Recycling and Disposal

• Waste Electrical and Electronic Equipment (WEEE) Recycling